Question 1

What is an ISPM-15 certified pallet?

Accepted Answer

ISPM-15 is an international phytosanitary standard requiring wood packaging to be heat-treated (HT) or fumigated (MB) to prevent cross-border pest spread. Every MGP pallet destined for export ships with a verified ISPM-15 stamp — required for shipments to the EU, China, India, Mexico, and most international markets.

Question 2

Do you make custom-sized pallets?

Accepted Answer

Yes — any dimension, any wood species, any deck or stringer pattern. Send us a spec sheet or a sample and we’ll match it. Custom orders typically ship within 5-10 business days; rush turnarounds available.

Question 3

What is your typical lead time?

Accepted Answer

Standard 48″×40″ GMA pallets ship same-day or next-day on most orders under 5,000 units. Recycled and repaired pallets ship within 24-48 hours. Custom and specialty orders run 5-10 business days. Contract accounts get guaranteed turnaround windows.

Question 4

Do you pick up old pallets for recycling?

Accepted Answer

Yes — we offer free pickup of unused or damaged pallets across the Inland Empire (Fontana, Riverside, Ontario, Rancho Cucamonga, San Bernardino, Colton, Rialto). Volume customers may qualify for buyback pricing on usable pallets.

Question 5

What areas do you deliver to?

Accepted Answer

Our three yards (Fontana × 2, Riverside) serve the Inland Empire daily. We also deliver across Los Angeles, Orange County, and San Diego counties on scheduled routes, and ship nationwide via freight for larger orders.

Question 6

How does your on-site service work?

Accepted Answer

Our on-site program is full pallet pool management at your facility: we maintain your pallet inventory, handle ongoing upkeep, and keep your operation running with the right pallets at the right time. Most repairs happen at our facility, but we can also dispatch crews to fix pallets on-site when needed. Best for warehouses with steady pallet cycling.

Question 7

Are your pallets sustainable?

Accepted Answer

Yes — all new lumber comes from certified sustainable forests with chain-of-custody documentation. We hold a director seat on the Western Pallet Association board and are members of Woodpack Global, the international standard for sustainable pallet supply. Recycled and repaired pallets keep millions of pounds of wood out of landfills annually.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes. Pricing scales with quantity — request a quote with your estimated monthly volume and we’ll send tiered pricing within one business day. First-time customers get 15% off their first order. Contract accounts unlock locked-in pricing, dedicated account managers, and guaranteed inventory.

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